Implement facebook messenger customer chat plugin in django


3 min read

In this article we will setup facebook messenger customer chat plugin in a django site so that vistors can directly communicate with you.


  • A facebook page is required.

  • Django site should be https.

Setup Django Logic

Create a django app

python startapp chatbot

Create a file inside your app chatbot and paste the code below.


    'account': [
        "You can find your account information here"
    'human': [
        'A real person will get back to you shortly!'
Now run the following in a python shell:

import os, binascii
webhook_endpoint = (binascii.b2a_hex(os.urandom(30))).decode("utf-8")

VERIFY_TOKEN = (binascii.b2a_hex(os.urandom(25))).decode("utf-8") 


Now, save the webhook_endpoint & VERIFYTOKEN printed string somewhere, we will use them soon.

Now, Open your app chatbot and paste the following


import json
import requests, random, re
from django.http import HttpResponse, JsonResponse
from django.views.generic import View
from django.views.decorators.csrf import csrf_exempt
from django.utils.decorators import method_decorator

from .bot_logic import LOGIC_RESPONSES

# change this to generated above
VERIFY_TOKEN = "asdac715abcfa28ace91507da2d28d907a2d2db3c7c6639b0" 


Come from the next step.



PAGE_ACCESS_TOKEN = "LwRraIBAB6wNqmxZC2K2bA55GURfPNWDEFSfQNSUiRa3I49oVgZCxcuun6zTrsw0s4ZCUhXQ33kPb7zN3NSmGZAoJYZBw0ZB762DDnAp3TD9eqVN3yUwcrpyOsBldoFWZAxCmELsSUza8teXsZAYr07VodZAlFWlMttmqWv1"  

def parse_and_send_fb_message(fbid, recevied_message):
    # Remove all punctuations, lower case the text and split it based on space
    tokens = re.sub(r"[^a-zA-Z0-9\s]",' ',recevied_message).lower().split()
    msg = None
    for token in tokens:
        if token in LOGIC_RESPONSES:
            msg = random.choice(LOGIC_RESPONSES[token])

    if msg is not None:                 
        endpoint = "{FB_ENDPOINT}/me/messages?access_token={PAGE_ACCESS_TOKEN}"
        response_msg = json.dumps({"recipient":{"id":fbid}, "message":{"text":msg}})
        status =
            headers={"Content-Type": "application/json"},
        return stats.json()
    return None

class FacebookWebhookView(View):
    @method_decorator(csrf_exempt) # required
    def dispatch(self, request, *args, **kwargs):
        return super().dispatch(request, *args, **kwargs) #python3.6+ syntax

    Are all from facebook. We'll discuss soon.
    def get(self, request, *args, **kwargs):
        hub_mode   = request.GET.get('hub.mode')
        hub_token = request.GET.get('hub.verify_token')
        hub_challenge = request.GET.get('hub.challenge')
        if hub_token != VERIFY_TOKEN:
            return HttpResponse('Error, invalid token', status=403)
        return HttpResponse(hub_challenge)

    def post(self, request, *args, **kwargs):
        incoming_message = json.loads(request.body.decode('utf-8'))
        for entry in incoming_message['entry']:
            for message in entry['messaging']:
                if 'message' in message:
                    fb_user_id = message['sender']['id'] # sweet!
                    fb_user_txt = message['message'].get('text')
                    if fb_user_txt:
                        parse_and_send_fb_message(fb_user_id, fb_user_txt)
        return HttpResponse("Success", status=200)

Now, open up your app and paste the following


from django.urls import re_path
from django.contrib import admin

from .views import (

app_name ='chatbot'

urlpatterns = [
    # replace <string_endpoint> with the one you created above
    re_path(r'^<webhook_endpoint>/$', FacebookWebhookView.as_view(), name='webhook'),

After replacing your pattern would look something like this:

re_path(r'^d33300c2f7df8016b9f49f53179f9cae51/$', FacebookWebhookView.as_view(), name='webhook'),

Setup Facebook

Go to (create account if needed)

Create a new app

  • Select to setup a Messenger App

  • Go to Token Generation for an API Testing token. Select a page or create a new one, generate the token, copy the token. Add this to the code above as PAGE_ACCESS_TOKEN.

  • In your app, go to Settings > Advanced and look for the numbers in Upgrade API Version. Mine say** v4.0**. That's where the FB_ENDPOINT came from.

  • Now is the time to bring your Django project, with the new webhook, live.

Setup django webooks

  •<webhook_endpoint>/ should now exist for real

  • In your app, go to messenger > settings > webhooks > setup webhooks

  • Add in your entire url endpoint for the webhook such as<webhook_endpoint>/

  • Add in the VERIFY_TOKEN created set above.

  • You can select all Subscription Fields or the ones you want. We chose to catch all.

Setup Facebook Page

  • Go to facebook page > settings > messenger platform > customer chat plugin

  • click on set up.

  • Follow instruction and it will ask your for your domain name, put your domain name.

  • At last it will give you a code snippet.

Now, copy the code snippet above and paste it in your django base template at the begining of body tag.

If it does work, add facebook sdk snippet too.

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